Representatives of the British tour operator Thomas Cook Group said one of her clients that her dead husband had supposedly made a trip to Spain. Pauline Pritchard (Pritchard Pauline) call made by the firm monstrous mistake, writes The Daily Mail.
The incident occurred in mid-June, however, the media learned about this story only at the beginning of August. Pauline, her husband James and their 12-year-old son, planned to fly to have a rest on the Spanish resort of Palma de Mallorca on 21 may.
However, James has serious problems with the liver, from which he died may 14. After that, his widow appealed to the travel Agency asking to return their money for booking a four star hotel in the Spanish city. The firm initially refused to compensate the expenses, but then agreed.
15 Jun Pritchard received an email from Thomas Cook Group, stating that her family still flew to Palma de Mallorca on may 21, but Spanish border guards did not let James into the country. Therefore, the company cannot recover the costs of Pauline reservation, said representatives of the operator.
After learning about the bug in Thomas Cook apologized Pritchard. The woman said that the incident was a shock for her. According to the Brits, she and her husband used the services of the tour operator for 10 years and it have never been so humiliated.
Thomas Cook Group was founded in 1841. She became the first travel company in the world.
