Normalized the situation in the Egyptian hotel “Savita”, which the tour operator Coral Travel were sent several hundred Russian tourists. On arrival at the hotel, vacationers discovered that he was actually not functioning and the staff is missing. Within a few days the travelers were left without food and drink, and even held a rally, demanding to provide required contract conditions. At the moment the staff went back to the hotel and proceeded to the service of the Russians. About it reports a press-service of tour operator Coral Travel.
Note that the incident lasted for two days. The restaurant was empty, the wait staff was completely absent. So much so, that girls animators would cook food for the guests. Hundreds of tourists came to the rally, demanding attention to their plight. An interesting fact is that approximately 80% of the guests were Russians and the remaining 20 foreigners, mostly Italians. Moreover, the foreign nationals were quickly resettled in other hotels and the tour operator Coral Travel have preferred just not to get in touch with Russian tourists.
The theme will continue a secular columnist of “Rawdeflate.ru” Rina Milman.
Margarita Zavalinka: Quite often Russian travel agents to send our citizens to rest in such conditions, which would hesitate to live a different pig. When the indignant Russians associated with his tour, trying to understand what happened and why he was sent to live at the barn, not the promised five-star hotel, the operator simply picks it up. However, such cases mainly happen in small companies, but from Coral Travel such a relationship was not expected. Personally, I conclusions for themselves have made and hope that our reader will understand, with whom exactly should not have Affairs. Rina, what are all the same linked simple at the hotel?
Rina Milman: the fact that the hotel has changed owner. The staff seems to be selflessly devoted to the previous owner was incredibly disappointed by this fact and has gone to extreme for the unemployed measure of Egypt – strike. Representatives of tour operator Coral Travel report that actually the incident was resolved in just a few hours, but vacationers who are in a sticky situation, say that the tour operator lies. One of the guests said on his blog that the second day they have to sit on dry rations. Contact a travel Agency, it is not take the tube. So much so, that Coral Travel kicked in the kitchen Russian girls-animators who perform non-core work.
Margarita Zavalinka: In such a situation, namely a change of ownership, operator responsible?
Rina Milman: If the operator is not confident in the hotel, not sure what there is to send people, then why is he doing this? Legal issues in any case agreed by the parties. If there is a change of owner, this entails the renewal of a number of documents. Thus, Coral Travel could not have been unaware of the impending changes in the city. However, in the pursuit of profit is the tour operator entered into a large and smelly pile of manure, out of which will cost many millions of rubles.
Margarita Zavalinka: are You talking about compensation?
Rina Milman: When I went to rest abroad, and sat for two days without food and drink, then return necessarily filed a lawsuit in court, demanding to give me back the price and to pay substantial financial compensation for the spoiled vacation. I have no doubt that many of the clients of the firms caught in this situation, did just that. Given that a number of leading Russian mass media wrote about it, it is worth talking about advertising costs, which would entail huge financial losses. But about the restoration of good name can not think, at least in the coming years.
